1Introduction
Welcome to Xoora.
Xoora respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices you have regarding your personal information.
This Privacy Policy applies to everyone who uses the Xoora website, mobile application and any related services.
By using Xoora, you acknowledge that you have read this Privacy Policy and understand how your information is handled.
2Who We Are
Xoora is owned and operated by:
Strong Wind Enterprise (Pty) Ltd
Throughout this Privacy Policy, the terms "Xoora", "we", "our" and "us" refer to Strong Wind Enterprise (Pty) Ltd and the Xoora platform.
3Our Commitment to Privacy
Privacy is one of the foundations of trust.
Whether you are a customer looking for a service or a service provider growing your business, you trust us with important information.
We are committed to:
- collecting only information that is reasonably necessary;
- protecting your information with appropriate security measures;
- being transparent about how your information is used;
- complying with applicable privacy laws, including the Protection of Personal Information Act, 2013 (POPIA); and
- continually improving our privacy and security practices.
4Information We Collect
The information we collect depends on how you use Xoora.
We may collect information directly from you, automatically through your use of the platform, or from trusted third parties where permitted by law.
4.1 Personal Information
This may include:
- Full name
- Email address
- Mobile number
- Residential or business address
- Profile photograph
- Identity verification information
- Date of birth (where required)
- Business name (if applicable)
- VAT number (if applicable)
4.2 Account Information
When you register, we may collect:
- Username
- Password (stored securely in encrypted form or through secure authentication services)
- Account preferences
- Language preferences
- Notification preferences
4.3 Service Provider Information
Service providers may also provide:
- Qualifications
- Professional licences
- Certifications
- Portfolio photographs
- Business registration documents
- Banking information for payouts
- Areas served
- Services offered
- Working hours
4.4 Booking Information
To operate the platform, we collect information relating to bookings, including:
- Booking reference numbers
- Requested services
- Booking dates and times
- Booking addresses
- Quotations
- Revised quotations
- Booking status updates
- Completed bookings
- Cancellations
4.5 Payment Information
Where payments are processed through Xoora, we may collect:
- Payment references
- Transaction amounts
- Payment status
- Refund information
- Payout records
For your protection, full debit and credit card details are normally processed by approved third-party payment providers rather than stored directly by Xoora.
4.6 Communication Information
When you communicate using Xoora features, we may collect:
- Messages
- Booking-related notifications
- Customer support enquiries
- Uploaded photographs
- Uploaded documents
This information helps us investigate disputes, improve customer support and maintain platform security.
4.7 Location Information
With your permission, Xoora may collect your location to:
- find nearby service providers;
- calculate approximate travel distances;
- improve booking accuracy;
- assist navigation features; and
- enhance the user experience.
Location permissions may be turned off through your device settings, although some features may no longer operate correctly.
5Information We Collect Automatically
When you use Xoora, certain technical information may be collected automatically, including:
- device type;
- operating system;
- browser type;
- IP address;
- app version;
- crash reports;
- performance information; and
- usage statistics.
This information helps us improve the stability, reliability and security of the platform.
6How We Use Your Information
We use your personal information only for legitimate business purposes connected with operating and improving Xoora.
These purposes include:
- creating and managing your account;
- verifying your identity where required;
- matching customers with suitable service providers;
- processing bookings and quotations;
- facilitating secure payments and payouts;
- sending booking updates and notifications;
- responding to customer support requests;
- investigating complaints, disputes and appeals;
- preventing fraud and protecting users;
- complying with legal and regulatory obligations; and
- improving the performance, security and functionality of Xoora.
We will only use your personal information in ways that are consistent with this Privacy Policy or where required by law.
7Lawful Processing of Personal Information
Xoora processes personal information in accordance with applicable laws, including the Protection of Personal Information Act, 2013 (POPIA).
Depending on the circumstances, we may process your information because:
- you have provided your consent;
- processing is necessary to perform our agreement with you;
- we are required to comply with legal obligations;
- processing protects your legitimate interests or those of another person; or
- processing is necessary for our legitimate business interests, provided those interests do not unfairly override your rights.
8Sharing Your Information
We do not sell your personal information.
We only share information where reasonably necessary for the operation of Xoora or where required by law.
Information may be shared with:
Customers and Service Providers
To enable bookings, limited information may be shared between the parties, including names, contact details where necessary, booking information and service locations.
Payment Service Providers
Payment-related information may be shared with approved payment processors to complete transactions and manage payouts.
Service Providers Who Support Xoora
We may use trusted companies to help us provide services such as:
- secure cloud hosting;
- payment processing;
- customer support tools;
- email delivery;
- analytics; and
- fraud prevention.
These providers may only use your information for the services they perform on our behalf.
Legal and Regulatory Authorities
We may disclose information where required by:
- a court order;
- legislation;
- regulatory authorities;
- law enforcement agencies; or
- other lawful requests.
9Protecting Your Information
Protecting personal information is one of Xoora's highest priorities.
We use reasonable administrative, technical and organisational safeguards, including:
- encrypted internet connections (HTTPS);
- secure authentication systems;
- access controls for authorised personnel;
- monitoring for suspicious activity;
- regular software updates; and
- secure payment technologies.
Although we take reasonable precautions, no internet-based service can guarantee absolute security.
10How Long We Keep Information
We keep personal information only for as long as reasonably necessary to:
- operate Xoora;
- complete bookings;
- process payments;
- investigate disputes and appeals;
- comply with legal obligations;
- maintain accounting records; and
- protect the rights of users and Xoora.
When information is no longer required, it will be securely deleted, anonymised or destroyed in accordance with applicable law.
11Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of information where legally permitted;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request a copy of your personal information in an appropriate format where applicable; and
- lodge a complaint with the relevant regulatory authority if you believe your privacy rights have been infringed.
We will respond to reasonable requests within the timeframes required by applicable law.
12Cookies and Similar Technologies
The Xoora website may use cookies and similar technologies to:
- remember your preferences;
- keep you signed in where appropriate;
- improve website performance;
- understand how visitors use our website;
- improve security; and
- enhance your browsing experience.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
13Children's Privacy
Xoora is designed primarily for adults.
We do not knowingly collect personal information from children without appropriate consent or lawful authority.
If we become aware that personal information has been collected from a child in a manner that does not comply with applicable law, we will take reasonable steps to remove that information.
14International Transfers of Information
Your information is primarily intended to be processed in accordance with South African law.
Where it becomes necessary to transfer information outside South Africa—for example, where cloud service providers or technology partners operate internationally—Xoora will take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable privacy laws.
15Changes to this Privacy Policy
Technology, laws and our services may change over time.
We may update this Privacy Policy to reflect those changes.
Where significant changes are made, we will take reasonable steps to notify users through the website, mobile application or other appropriate communication channels.
The latest version of this Privacy Policy will always be available on the Xoora website.
16Contact Us
If you have questions about this Privacy Policy or the way your personal information is handled, please contact us.
Xoora
Owned and operated by Strong Wind Enterprise (Pty) Ltd
General enquiries: hello@xoora.co.za
Customer support: support@xoora.co.za
Legal enquiries: legal@xoora.co.za
Privacy enquiries: privacy@xoora.co.za
Website: www.xoora.co.za
End of Privacy Policy