Search for a service
Choose the service you need and share your location and preferred timing.
How Xoora works
From “I need help” to “job done”.
Xoora brings the whole service journey into one clear process—from finding the right person and agreeing on the price to tracking the job, completing payment and sharing feedback.
✓ Clear quotations✓ Trackable bookings✓ Support when needed
1
RequestTell Xoora what you need
2
QuotationReview price and details
3
TrackFollow the job progress
4
CompletePay, confirm and review
One connected journeyOne platform. Two journeys.
Customers and providers move through the same trusted process.
Each side sees the information relevant to them, while Xoora keeps the booking, quotation, payment and progress records connected.
For customers
Find, compare and book with confidence.
Search for help, review providers, accept a quotation and follow the job to completion.
View customer journey →For service providers
Receive opportunities and manage work professionally.
Review requests, send quotations, update progress and build a trusted reputation.
View provider journey →Customer journey
Eight clear steps to getting the job done.
Compare providers
Review suitable profiles, service areas, experience, ratings and feedback.
Send your request
Describe the job clearly and add photographs or useful details where needed.
Review the quotation
Check labour, estimated materials, validity and the proposed work before accepting.
Confirm and pay
Accept the quotation and complete the supported payment process to confirm the booking.
Track progress
Follow updates such as accepted, en route, arrived, work started and completed.
Confirm completion
Review the completed work and use Xoora support if something needs attention.
Rate and review
Share honest feedback to recognise good work and help future customers choose.
Quotation QT260041
Geyser repair
LabourR850
Estimated materialsR320
TotalR1,170
Valid for 7 days
↻
Unexpected work?A revised quotation can be sent for customer approval.
Clear agreement before work begins
Quotations help both sides know what has been agreed.
Providers can explain labour, estimated materials and important conditions. Customers can accept, decline or request changes before confirming the booking.
- Quotation reference and validity period
- Labour and material estimates shown clearly
- Customer approval before additional chargeable work
- Revised quotations for unforeseen work
- Booking records remain linked to the correct job
Service provider journey
From a new opportunity to a stronger reputation.
Create your profile
Add your services, experience, service area and professional information.
Complete verification
Provide any identity, banking, licence or qualification details required.
Review opportunities
See suitable requests and decide which jobs fit your skills and availability.
Send a quotation
Explain the work, labour, estimated materials and quotation validity clearly.
Manage the booking
Keep customer communication, references and job details together.
Update progress
Notify the customer as you travel, arrive, begin and complete the work.
Receive your payout
Follow the documented standard payout or optional fast payout process.
Build your reputation
Use completed jobs and customer feedback to strengthen future opportunities.
Know what happens next
Important booking stages are visible to both sides.
Progress updates reduce uncertainty and help customers and providers stay informed throughout the job.
✓
Booking confirmedThe quotation and payment step are complete.
✓
Provider acceptedThe provider has confirmed the opportunity.
●
En routeThe customer receives a progress update.
4
ArrivedArrival may be confirmed using a PIN or OTP.
5
Work startedThe active job is recorded in the booking.
6
CompletedThe work moves to completion and review.
When something needs attention
A structured path from reporting a problem to a final review.
Xoora is designed to give both customers and service providers an opportunity to explain what happened and submit relevant information.
Report the problem
Open the relevant booking and describe the issue.
Provide information
Add messages, photographs, receipts or other supporting details.
Xoora reviews both sides
The available booking records and information are considered.
Receive the decision
The outcome and any next steps appear in the platform.
Appeal where available
Submit new or relevant information for a further internal review.
Frequently asked questions
Understanding the Xoora process.
Does a customer pay before a booking is confirmed?
A booking is confirmed after the customer accepts the quotation and completes any required supported payment or payment authorisation.
Can the quoted price change after work begins?
When unforeseen work or materials are discovered, the provider should send a revised quotation for customer approval before additional chargeable work continues, except where urgent action is reasonably necessary to prevent injury or significant damage.
How does the customer know the provider has arrived?
Xoora may use an arrival PIN, OTP or another verification method. Customers should only share the code after the provider reaches the agreed location.
What happens if one party cancels?
The booking should be cancelled as early as reasonably possible. Any applicable consequences or fees will depend on the stage of the booking and the procedures shown in the platform.
What happens if the customer and provider disagree?
Either party can use the relevant booking to report a problem and, where necessary, submit a formal dispute with supporting information.
Launching soon
One clear process. Many services. One app.
Join the Xoora launch community and be among the first to know when registration opens.